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Terms & Conditions


Please read these Booking Conditions carefully. ‘Sally Narrowboats’, ‘the company’, ‘we’ or ‘us’ referred to henceforth is Sally Narrowboats Limited. Bookings may be made via other agents or representatives - but in all cases final ownership of the booking rests with the Company. References to “you” or “your” are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and the Company when you book your accommodation we have laid out, as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights as a consumer.

1. Your booking
You can book the accommodation and take up the offers shown in our leaflets, website, or otherwise advertised, if the accommodation or offer is still available. A holiday hire boat booking is only made once the full non-refundable deposit payment has been received. No provisional bookings will be accepted unless with the written authorization of a Company Director. You and at least one other person, who shall be always with the boat when underway, must be 18 years or over. Two persons 18 years or over must be present with a member of the Sally Narrowboats staff to go through the handover / tutorial process prior to leaving the marina/ wharf to start your cruise (see also clause 6). Your booking is made as a consumer, and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. On making your booking you enter into an exclusive contract with the Company which is subject to these booking conditions. A written or emailed booking confirmation will be issued to you shortly after you place your booking. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received the details must be checked carefully. If anything is not correct you should tell us immediately. If you book through an agent your confirmation and all other documents may be sent to them. The company reserves the right to repossess the boat at any time without refund if, in the opinion of the company, the hirer is unsuitable or if the hirer or members of the party are not behaving responsibly, or if there is adequate reason to suspect the influence of alcohol or drugs, or it the boat or any persons are at risk. A few examples of irresponsible behaviour are as follows: speeding, anti-social behaviour, acts of aggression, indecent or obscene language/behaviour, drink or drugs. 

2. Paying for your holiday
When you book your holiday hire boat you must pay the non-refundable deposit amount due by debit or credit card, or BACS transfer – cheques and cash are not accepted. We then send your written confirmation as soon as reasonably possible showing your reservation details and the balance due to us which must be received by the Company no later than 28 days before your arrival date. However, if you book less than 28 days before the arrival date, payment of the total cost is due straightaway. - 2 - Term and conditions Version 3.2 All prices quoted in the brochure or otherwise advised to you include all booking fees, charges, fuel, gas and, where applicable, Value Added Tax and Insurance Premium Tax. Should the VAT, IPT, Fuel Tax rates increase, or any government bodies introduce additional taxes or levies, which affect the price of your holiday, we reserve the right to pass on any increases. Please refer to Clause 3 for details regarding cancellations. If your payment is returned to us as unpaid by your bank, we reserve the right to make an administration charge of £25.

3. Cancellations or changes to your reservation by us
We would not expect to have to make any changes to your reservation, but sometimes problems occur, and we do have to make alterations. If this does happen, we will contact you as soon as reasonably practical, explain what has happened and inform you of the cancellation or the change. If we have to make a material change (and the change is not acceptable to you) or if we have to cancel your original reservation, we will, if possible and as soon as reasonably practical, arrange alternative accommodation of similar type and standard for the same or similar time of year. If the change or the alternative accommodation is not acceptable you must inform us within 48 hours of you being advised of the change or proposed alternative accommodation. A change from one type of boat to another with the same or more berths and comparable facilities does not constitute a material change. Except where otherwise expressly stated in these Conditions, the Company shall not be liable for changes or cancellations affecting your holiday that are due to any event(s) beyond our control e.g. navigational restriction or closure. In appropriate cases (for example where we have to cancel your booking before departure) we will, however, refund all monies paid to us for your booking. No compensation will be payable in such circumstances. The company reserves the right to levy an administration charge of £50 for any alteration or amendment. In the event of the hirer needing to cancel their booking, all deposits are non-refundable therefore the deposit will be forfeited. The company will also charge a fee depending on the date on which the cancellation notice is received. • 28-59 days 50% of the outstanding balance of the hireprice • 15-27 days 70% of the outstanding balance of the hireprice • 14 days or less 100% of the hire price

4. Website and other details
The Company aims to ensure that the information provided is accurately conveyed on the website, or as otherwise advertised by us. There may be small differences between the actual accommodation and its description, as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case, we will tell you as soon as reasonably practical after we have been made aware of the situation. The Company cannot accept any liability for any errors or omissions in publicity materials, including our website, if they are not notified to us before or at the time of booking. Your holiday booking is accepted, exclusively, subject to the Booking Conditions prevailing on the date of your booking as advertised on our website.

5. Death, personal injury or loss of property
We shall have no liability to you for the death or personal injury to you or any member of your party, unless this results from the act or omission of the Company. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property except where the damage or loss is caused by our negligence. - 3 - Term and conditions Version 3.2

6. Your accommodation
Collection / check in time for your boat is as per your booking confirmation and as advertised at the time of your booking unless circumstances beyond the control of the company result in delay. If, for operational reasons, the hired boat is not available a similar alternative boat may be provided if available, otherwise a full refund will be made in total discharge of the contract. On arrival you must report to Reception. We will escort you to your boat to allow you to load your belongings. When you have indicated your readiness, we will give you a demonstration and explain the controls of the boat and its equipment, complying fully with the requirements of the British Marine Federation Hire Boat Handover Code. You must notify Sally Narrowboats of any faults identified either before setting off, or after the boat leaves the boatyard as soon as possible, so that they can be rectified. If your arrival at the boatyard will be delayed beyond the expected time of collection / check in time on your booking confirmation / paperwork, you must contact the Company as soon as reasonably practicable so that arrangements can be made. If your arrival is expected to be delayed beyond 1 hour then we may not be able to carry out your handover / safety demonstration that day due to dealing with other customers arriving at their allocated collection / check in time, therefore this may have to be postponed until the next day. Unless otherwise stated, you must return the boat (with all gear and equipment) to the boatyard where it was hired in a clean and tidy condition by the expected time of departure on the final day of hire as per your booking confirmation / paperwork.

7. Pets
If you take a pet with you, it is not allowed on any soft furnishings, beds or chairs. Pets should not be left unattended in the accommodation, and dogs should be exercised on a lead on the towpath. Soiled bed linen, fur-covered carpets or soft furnishings or any other damage reasonably likely to be caused by the pet will become chargeable up to a maximum of £200 either on your return or once the boat has been inspected not more than 24 hours after return. The Company’s decision shall be final in such circumstances.

8. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible. It is essential, therefore, that you contact us immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are aboard will usually enable shortcomings to be rectified straightaway. Complaints of a transient nature (for example, regarding preparation or heating of the accommodation) cannot possibly be investigated unless registered whilst you are on holiday. Our telephones are manned throughout the season during the opening hours printed in our brochure, an out of hours service is available 24 hours a day, mainly manned by one of our engineers. If after this you feel that the problem has not been resolved to your satisfaction you must, within seven days of returning from your holiday, put your complaint in writing to us. This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help us help you by following this procedure as otherwise we cannot subsequently consider any complaints nor enter into any correspondence. - 4 - Term and conditions Version 3.2

9. Accidents & Collisions
You are responsible for the boat’s safe navigation and must take all reasonable care. No minor may control the boat without the direct supervision of an adult. In the event of collision or damage to the boat, caused by you and/or a third party, no responsibility can be accepted by us for loss of time or cost of alternative accommodation or any other damages or expenses. In the case of any collision or damage to the boat or any other craft or to waterway property you must for insurance reasons: (a) record the name and licence number of any other boat involved with names, addresses and phone numbers of its Owner/ Boat Operator and hirer (where applicable); (b) Immediately report these facts to the Company with full details and the extent of the damage; (c) Write to us with full details immediately on return from your holiday quoting your booking reference number. No repairs may be put in hand without the Company’s consent. On returning the boat at the end of your holiday you must inform the Company of any damage or of items broken, lost or stolen. 

10. Damage to the Boat, Equipment or Third-Party Property
Although the boats are insured by us you are primarily responsible for any damage to the boat and its equipment, or any third-party property. You owe a duty of care to return the boat to us in the condition in which it was hired out to you. Damage to topsides paintwork, broken windows, broken fenders are covered by the Damage Waiver Scheme and are not chargeable. However, repairs resulting from “cilling” of the boat and/or damage to the stern gear, especially if caused by a rope becoming entangled around the propeller, are not part of the CDW. (see Clause 11 below) and are chargeable to you (typically not less than £400 and as much as £1,500). Cilling is where the boat is caught on the cill of the lock and can cause the boat to sink.

11. Security Deposits & Collision Damage Waiver Scheme
A £45 charge is added at the point of booking for CDW (collision damage waiver). £1,000 deposit is required for all male or all female parties over 6 berth boats. We reserve the right to withhold all or part of the deposit if reports of inappropriate behaviour on the waterway require further investigation before release of the security deposit. It does not include damage specified in clause 10. Our decision is final, and you shall have no right of redress against us in such circumstances.

12. Fuel & Pump Out
Your boat will be fully fuelled for your arrival with all toilet tanks empty (‘pumped out’). Fuel is included in the hire fee. For hire periods of seven (7) days or more you are responsible for refuelling the boat with fuel as necessary. Pump out cards are provided for ensuring that the toilet tanks are pumped out through your holiday.

13. Delays
If a breakdown of any kind should occur, you must report it to us immediately so that repairs can be made to enable you to resume your cruise. Provided that we are informed, we will take steps to repair the boat and or its equipment as speedily as practicable in the circumstances. Apart from these obligations we shall not be liable in any respect for any loss or damage, whether financial or otherwise, suffered as a result of the breakdown. We shall not be responsible for the consequences of delays or restrictions on cruising arising from obstruction, repairs or damage to waterways, flooding, shortage of water, industrial action or other circumstances beyond our control. The right is reserved to restrict cruising if unusual or hazardous conditions prevail. - 5 - Term and conditions Version 3.2

14. Loss of water/ Damage to Waterway Property You are responsible for charges made by waterway authorities for the loss of water or damage to waterway property caused by you whilst in charge of a boat. You consent by making your Booking with us for the Company to pass your details to the relevant navigation authority in such circumstances.

15. Navigation restrictions and bye-laws
On no account may you:(a) tow or be towed by other boats unless with professional assistance. (b) cruise after dark (your boat is not insured for night navigation). (c) permit your boat to be taken onto the river at any time. (d) permit your boat to take part in any race. (e) navigate the boat, nor allow any other person to navigate the boat, whilst under the influence of alcohol or drugs. For clarity the legal limits as pertain to driving a motorized vehicle on the public highway also apply to the navigation of the boat. You must navigate in accordance with Navigation Authority bye-laws. Navigational limits are given in the Hirers Manual.

16. Hirers equipment
You may not take on board without our prior written permission portable heaters, lighting equipment, petrol, candles, barbecues, gas cylinders, or anything that may cause danger to the boat, its equipment, or occupants. 

17. Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your holiday you must inform us before we confirm your booking and give us full details. If we feel unable to properly accommodate the needs of the person concerned, we must reserve the right to decline/cancel the reservation. We are specifically not prepared to accept a booking where dependence on an overnight supply of 240v electricity is required for medically critical applications e.g. oxygen supply/ breathing machines. Should you fail to notify us of any person due onto the boat with a medical problem or disability at the time of booking, your holiday will be treated as a cancellation by you should any such persons arrive for boarding. None of our boats have wheelchair or any kind of disabled access, albeit we welcome wheelchair users and persons with disabilities on board, however, we have to make you aware that from a health and safety point of view hirers are responsible for all persons on board the boat(s), therefore in the event of any kind of medical, accident or health, safety, and welfare event, they are responsible for the extraction and safe disembarkation of all passengers off the boat. 

18. Car Parking
Car parking is provided free for three cars. Due to limitation of space a charge of £10 is made for each additional car. 

19. Law
These terms and conditions are subject to the law in England and Wales. 

* For day hire booking conditions, please see website.